Channel Manager

4 weeks ago

Makati City, National Capital Region, Philippines Metrobank Full time

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Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach

Job Summary:

The Channel Manager is responsible for driving business results from the specific channel assigned, including but not limited to ATM and CAM. He/she develops strategies to improve profitability, lower cost-to-serve, enhance customer experience, and increase customer acquisition and retention. He/she manages operational and fraud losses related to the channel, coordinates with other segment leads and business units to address self-service channel requirements, and contributes to defining strategic directions for the channel, ensuring compliance with regulatory, industry, and internal standards.

Specific Duties and Responsibilities:

  • Meet or exceed business results for the assigned channels, including usage volumes, fee generation, profitability, lower cost to serve, and OTC transaction migration where applicable.
  • Process and review PADCOM documents and ATM Agreements for ATM onlining and installation requests.
  • Ensure accurate and compliant processing of contract renewals and terminations for existing clients.
  • Review and monitor ATM lease payments and security deposits for accuracy and compliance.
  • Process and endorse CCAM Daily retrieval reports, monthly billing, and other ATM-related reports.
  • Coordinate the preparation and submission of ATM/CAM scorecards, performance dashboards, ALCO, BSP, ATM attribution, and related reports.
  • Plan and budget for ATM/CAM terminal acquisitions and deployments in collaboration with other units.
  • Evaluate and propose performance improvements for ATM/CAM terminals to maximize usage and fee generation.
  • Manage ATM/CAM/CCAM movements such as delivery, pullout, relocation, and swapping.
  • Coordinate ATM/CAM/CCAM reassessment processes to ensure security updates are implemented as needed.
  • Perform other functions as assigned.
  • Focus on channel profitability, customer experience, and compliance with regulations and internal controls.
  • Apply technological knowledge, sales and marketing skills, process improvement, and strategic thinking.
  • Work effectively with cross-functional teams.

Other Details:

Rank: Junior Officer

Unit: Branch Banking Sector / E-Banking Division / Self Service Channel Management Department

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