Marketplace Compliance Specialist

2 weeks ago


Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

About the Role

We are seeking a highly skilled Marketplace Compliance Specialist to join our team at Eteam Workforce Private Corporation.

The ideal candidate will be responsible for performing content moderation in all areas related to Trust and Safety across various countries. This role requires a generalist who can ensure the integrity of our platform, considering internal and external user experiences.

Key Responsibilities:

  • Perform manual moderation functions for incoming listings/users from different sources of reports.
  • Evaluate listings/users in our platform for compliance with company policies.
  • Identify and act on suspicious or undesirable content/behavior in our platform.
  • Utilize various tools to perform moderation functions.
  • Identify areas for improvement and suggest solutions to enhance user experience.
  • Respond to tickets related to fraud, disputes, account enforcement, and authority requests.
  • Address escalations from different channels within the organization.

Requirements:

  • Experience in payment dispute management/representment and documentation.
  • Knowledge of chargeback regulations and industry standards.
  • Bachelor's degree in Business, Management, or IT-related courses.
  • Background in quality assurance or administrative experience.
  • Basic proficiency with office software like Microsoft Office, Google Docs, and relevant industry-specific programs.
  • Detailed-oriented mindset with the ability to spot patterns quickly.
  • Analytical skills to discern different levels of content compliance.

Preferred Skills:

  • Conversant in English and Filipino (verbal and written).
  • Excellent interpersonal skills and a team player attitude.
  • Passion for technology and self-growth.
  • Tech-savvy with minimal training required to learn new systems and technology.
  • Ability to work in a fast-paced, high-pressure environment with tight deadlines.
  • Strategic thinking and outstanding problem-solving skills.

Benefits:

This is a 12-month contract position with a remote work setup. We offer a competitive salary range of PHP 21,000 - PHP 23,000 per month.



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