Marketplace Trust

1 month ago

Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
About Eteam Workforce Private Corporation
Eteam Workforce Private Corporation is a reputable organization seeking a highly skilled Marketplace Trust & Safety Content Associate to join our team. As a Marketplace Content Associate, you will play a vital role in ensuring the integrity of our platform by performing content moderation functions across all areas related to Trust and Safety.

Job Overview
This is a contract role with a 12-month duration, offering a competitive salary of P22,000 per month. You will work from home, providing flexibility and comfort while maintaining high productivity levels. The successful candidate will report directly to the Trust & Safety Associate Manager and be responsible for performing manual moderation functions, ensuring compliance with company policies, and identifying suspicious or undesirable content.

Responsibilities
- Perform manual moderation functions for incoming listings/users from different sources of report
- Ensure listings and users in our platform are compliant to our policies
- Identify and act on suspicious or undesirable content or behavior in our platform
- Perform moderation functions using different tools
- Identify areas of improvement and suggest solutions to enhance user experience to keep the marketplace safe
- Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests
- Respond to escalation from different channels in the organization

Required Skills and Qualifications
- Educational Background: Bachelor's/College degree in Business, Management, or IT-related courses
- Experience: At least some experience in payment dispute (chargeback) management/representment and documentation preferred
- Knowledge: Familiarity with chargeback regulations and industry standards
- Technical Skills: Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs
- Detail-oriented mindset and analytical skills to spot patterns quickly even with limited variables
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment
- Tech-savvy, with a willingness to learn new systems and technology
- Ability to work in a fast-paced, high-pressure, deadline-driven environment

Benefits
- Competitive salary of P22,000 per month
- Opportunity to work from home, providing flexibility and comfort
- Challenging role with opportunities for growth and development
- Collaborative and dynamic work environment

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