Chat Engagement Expert

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerCentric Full time ₱2,000 - ₱3,000
Elite Online Chatting Specialist

Represent high-profile content creators by engaging with their audiences through real-time online chat.

This role requires a customer-centric approach, fostering positive relationships and delivering exceptional experiences for our clients.

Key Responsibilities:
  • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a personalized experience.
  • Upsell premium content, subscriptions, and exclusive offers in a natural manner, focusing on customer needs.
  • Respond promptly to inquiries, resolve issues, and provide accurate product information.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
  • Uphold the highest standards of professionalism and confidentiality at all times.
Ideal Candidate Profile:
  • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
  • Exceptional written communication skills and ability to multitask across multiple chat sessions.
  • High emotional intelligence and genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Track record of meeting or exceeding sales targets in a fast-paced environment.
  • Familiarity with CRM tools and online chat software.
  • Ability to work independently and as part of a remote team.
Benefits:
  • Competitive fixed base rate plus commission on upsells and conversions.
  • Opportunities for advancement and performance-based bonuses.

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