Support Expert

1 week ago

Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱12,000 - ₱18,000
Remote Technical Support Role

MCI delivers tailored solutions to meet client needs. We're seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support.

You'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required. Prior call center experience and a quiet work environment are essential.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Required Skills and Qualifications:
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Benefits:

HMO coverage plus a dependent; dental coverage; free meals during training; career growth and learning; performance and loyalty bonuses; frequent disinfection and workplace safety measures.

Other Opportunities:

Opportunities for growth and promotion; employee shuttle services; company retreats and off-site events; social engagement and recognition.

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