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Global IT Service Manager
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The IT Service Delivery Manager will play a crucial role in ensuring that our service desk operations are efficient, effective, and aligned with our business goals. This individual will be responsible for developing and implementing plans to achieve operational results, managing vendor relationships, and directing staff to meet business partners' needs.
Key Skills and Qualifications- Leadership and Communication: Excellent leadership, communication, and problem-solving skills are required, as well as presentation and time management skills.
- Experience and Education: A minimum of 10 to 12 years' work-related experience and a Bachelor's degree in a computer-related field or equivalent work experience.
- Technical Knowledge: Expertise in service desk and IT asset management, with knowledge of PEZA regulations.
- Work Environment: Some travel may be required, including overnight stays, and on-call support may be necessary.
