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Global Healthcare Operations Director

2 weeks ago

Taguig, National Capital Region, Philippines Carelon Global Solutions Philippines Full time

About the Role:

Carelon Global Solutions Philippines is seeking a talented Global Healthcare Operations Director to lead our team's operations activities. As a Global Healthcare Operations Director, you will be responsible for overseeing the execution of operations activities and ensuring that each team member meets their objectives.

Key Responsibilities:

  • Conduct performance reviews and participate in performance management initiatives.
  • Serve as a liaison between internal and external groups for program initiatives.
  • Contribute to creating, launching, and driving critical account initiatives and programs.
  • Provide input to policies and processes impacting operations.
  • Manage a team of Clinical Coordinators (CCRs) to ensure seamless execution of operations activities.
  • Coordinate workforce staffing requirements and scheduling to meet service metrics.
  • Arrange schedules to efficiently handle forecasted or unexpected spikes in call volume.
  • Hire, train, coach, counsel, and evaluate performance of direct reports.

Requirements:

  • College graduate with a clinical trainer background.
  • At least 3-5 years of TL experience with a clinical trainer background.
  • RN preferred but not required.