Global Process Manager

6 days ago


Taguig, National Capital Region, Philippines Carelon Global Solutions Philippines Full time
Job Description

We are seeking a highly skilled and experienced Team Leader to join our team at Carelon Global Solutions Philippines. As a Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they meet their goals and targets.

Responsibilities:
  1. Lead by Example: Demonstrate strong leadership skills and set an example for your team members to follow.
  2. Coaching and Development: Provide coaching and development opportunities to help team members improve their skills and knowledge.
  3. Operational Excellence: Ensure that operations are running smoothly and efficiently, meeting or exceeding service metrics.
  4. Talent Management: Manage a team of talented customer service representatives, hiring, training, and evaluating their performance.
  5. Communication: Communicate effectively with internal and external stakeholders, including customers, vendors, and colleagues.
Benefits:
  • Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Development: Participate in ongoing professional development opportunities to enhance your skills and knowledge.
  • Flexible Work Arrangements: Enjoy flexible work arrangements, including remote work options and flexible hours.


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