Global Service Operations Manager

3 days ago


Taguig, National Capital Region, Philippines American Express Full time
Company Overview

American Express is a global leader in the financial services industry, dedicated to delivering world-class customer experiences. Our company values are built on a commitment to excellence, integrity, and respect for our customers, colleagues, and partners.

Job Description

We are seeking an experienced Operations Director to lead our US Customer Engagement Network team. As a key member of our Global Service Network, you will be responsible for overseeing operations teams, providing leadership guidance, and ensuring surprise-free delivery of business targets and goals.

The ideal candidate will have 3-5 years' management experience leading large teams and a strong track record of driving revenue growth while maintaining high levels of employee satisfaction and retention. You will be a strategic thinker with excellent analytical, project management, and problem-solving skills, as well as the ability to communicate effectively with all levels of leadership within the organization.

As a member of our team, you will have the opportunity to make a significant impact on our business and contribute to our mission of being the world's most respected service brand. If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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