
Technical Support Specialist
1 day ago
This position offers a chance to provide first-line technical assistance via phone and other media for hardware, systems, sub-systems, and applications for clients and employees.
You will answer basic questions related to installation, operation, configuration, and usage of products using diagnostic techniques to identify problems, investigate causes, and suggest solutions for common failures.
- Provide 1st level support via phone and other media.
- Respond promptly and efficiently to customer requests related to software, hardware, and network issues.
- Serve as the single point of contact for logged incidents and problems.
- Understand various media sources interfacing with the Service Desk.
We are looking for candidates with strong IT skills and excellent communication abilities who can thrive in a fast-paced environment.
- High School diploma; higher certifications or licenses are a plus.
- Relevant IT qualifications or experience equivalent to a relevant certificate course or in IT service delivery.
We offer a competitive compensation package that includes:
- A comprehensive benefits plan.
- Opportunities for career growth and development.
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