Technical Support Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

Job Title: Technical Support Expert

We are seeking a highly skilled and motivated technical support specialist to join our team. This role requires excellent problem-solving skills, strong technical knowledge, and the ability to provide top-notch customer service.

About the Role:

  • Provide timely and effective technical assistance to customers, resolving issues related to our products and services.
  • Ensure customer inquiries and concerns are addressed promptly and in accordance with our service level agreements (SLAs).
  • Document customer issues comprehensively in our ticketing system for tracking purposes and to identify opportunities for improvement.
  • Monitor and analyze service metrics, thresholds, and key performance indicators to optimize our ticket resolution process.
  • Implement and adhere to technical support processes, policies, and tools documentation, contributing to their continuous improvement.

Requirements:

  • Bachelor's or Master's degree in a relevant field such as Information Technology or similar; 4+ years of relevant experience in or a related field.
  • Experience resolving L1 to L2 tickets.
  • Experience with Linux and the ability to troubleshoot issues within this environment is a must.
  • Proven ability to create clear, concise and technically accurate reports, documentations and knowledge base articles.
  • Customer-focused and results-driven, with a passion for troubleshooting and finding efficient solutions to technical challenges.
  • Excellent verbal and written communication skills in English, enabling effective customer engagement and communication within the team.
  • Fast Learner, ability to learn quickly, adapt to new technologies, and work in a dynamic and fast-paced environment.
  • Collaborative mindset and willingness to work closely with team members to achieve shared goals.

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