Technical Support Specialist

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeProblemSolving Full time ₱250,000 - ₱450,000

Role Summary:

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  • This position involves supporting clients with moderately complex questions, utilizing guidelines and experience to resolve incidents and service requests.
  • The role also entails handling support for hardware, software, client applications, network, and user administration, as well as escalating complex problems to other teams or vendors.
  • A key aspect of this job is problem-solving and analytical skills to effectively resolve challenging incidents.

About the Role:

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  1. Support clients with a high level of technical expertise in resolving incidents and service requests.
  2. Handle technical queries and escalate complex issues to specialized teams.
  3. Collaborate with internal stakeholders to ensure timely resolution of technical issues.
  4. Maintain accurate records of technical interactions and incidents.
  5. Continuously develop technical knowledge and skills to stay up-to-date with emerging technologies.

Requirements:

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  • High School Diploma or equivalent required.
  • Minimum 2 years of relevant technical experience.
  • ITIL certification highly desirable.

What We Offer:

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We provide a dynamic work environment where professionals can grow and develop their careers. Our organization values diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these principles.

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We are committed to providing equal opportunities for all candidates and welcome applications from diverse backgrounds. If you require reasonable accommodations during the application process, please contact us.

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