Global Client Experience Advocate

21 hours ago


Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱2,100,000 - ₱2,900,000
About Senior Customer Advocate Role

We are a global team dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.

This role involves interacting with customers to address inquiries and resolve complaints regarding clients' products and services.

Key Responsibilities
  • Provide accurate information with empathy and professionalism in customer interactions.
  • Conduct customer consultation calls, tech troubleshooting, escalations, and investigations.
  • Track problems and ensure issues are properly prioritized, documented, tracked, and resolved.
Qualifications
  • Candidates should be analytical thinkers with attention to detail.
  • Excellent communication skills are required to communicate complex ideas to customers.
  • Aptitude to quickly learn new technology and systems is essential.
Background
  • Bachelor's degree in any field or equivalent experience.
  • At least 3 years of customer service experience (email, phone, or chat support).
  • Basic knowledge of cloud-based applications and MS Office applications is required.


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