Healthcare Information Coordinator

1 day ago

Cainta, Calabarzon, Philippines beBeeHealthcare Full time ₱1,500,000 - ₱2,500,000
Job Title: Healthcare Information Coordinator

Job Description:

The role of the Healthcare Information Coordinator is pivotal in facilitating seamless healthcare medical records retrieval processes. This position ensures that every request is accurate, complete, and optimized for downstream success.

Responsibilities:

  • Provider Research & Identification:
    • Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
    • Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
    • Accurately input all identified providers into the admin application.
  • Request Creation & Quality Control:
    • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions noting that 90% require adjustments.
    • Prepare accurate base forms before generating submission packets.
    • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  • Request Assignment:
    • Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Handling Special Cases:
    • Identify and escalate special provider requirements e.g., unique forms or protocols to the assigned Client Success Manager CSM.
    • Resolve missing, unclear, or conflicting information by liaising with the law firms case manager.

Required Skills and Qualifications:

  • Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Attention to detail is crucial, as even small mistakes can cause delays of several months.
  • Proficiency with Adobe Acrobat and other PDF editing/combining tools is essential.

Benefits:

This role offers an opportunity to work in a dynamic environment with a high degree of autonomy and flexibility.

Others:

A portfolio of prior work experience and strong problem-solving skills will be highly valued by potential employers.

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