Healthcare Advocate

5 days ago

Cainta, Calabarzon, Philippines beBeeCare Full time ₱3,600,000 - ₱6,240,000
About the Role

We are seeking a seasoned Care Provider Navigator to play a pivotal role in expanding our presence in the healthcare industry.

Key Responsibilities:
  • Care Coordination (80%)
    • Serve as the first point of contact for patients and ensure a professional and welcoming experience.
    • Collect, verify, and update patient information accurately while ensuring confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in electronic medical record systems, ensuring compliance with regulatory standards.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with healthcare providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
    • Conduct provider outreach and present our value proposition to acquire strategic partnerships.
    • Handle high outbound call volumes with precision and urgency.
    • Maintain accurate outreach records in customer relationship management software.
    • Track and report key performance indicators (calls, emails, meetings, conversion rates).
    • Share insights on prospect feedback and market trends to inform business strategies.

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