Customer Service Representative

6 days ago


Taguig, National Capital Region, Philippines Neksjob Full time
About Neksjob

We are a dynamic organization dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch service and exceeding customer expectations.


Job Overview

This role offers an exciting opportunity for a skilled Customer Service Representative to join our team. As a key member, you will play a vital role in ensuring seamless communication with our customers, addressing their concerns, and resolving issues promptly.


Responsibilities
  • Respond to incoming calls from customers, listening attentively to their queries and concerns.
  • Answer questions and provide accurate information about our products or services, showcasing your excellent communication skills.
  • Troubleshoot problems efficiently, taking ownership of each issue and working towards a resolution.
  • Provide prompt and effective solutions to customer complaints, maintaining a positive and empathetic tone throughout the interaction.

Requirements

To be successful in this role, you should possess:

  • A strong educational background, preferably at least 2nd year college level or Senior High School Graduate (new curriculum).
  • At least 6 months of call center experience, demonstrating your ability to work in a fast-paced environment.
  • Average to good communication skills, enabling you to effectively interact with customers and colleagues alike.
  • A willingness to work onsite, being available to adapt to changing schedules as needed.

What We Offer
  • Competitive salary that reflects your value to the team.
  • Exciting performance bonuses and account-specific allowances, recognizing and rewarding your hard work and dedication.
  • Career advancement opportunities within the company, allowing you to grow and develop professionally.
  • Promote within the company, fostering an internal culture of growth and development.
  • Comprehensive healthcare benefits, ensuring your well-being and supporting you through life's ups and downs.

Why Choose Us?

Neksjob is a forward-thinking organization that prioritizes employee satisfaction, work-life balance, and career growth. Join us and become part of a vibrant community that values collaboration, innovation, and excellence.



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