Customer Service Representative
9 hours ago
Job Overview:
SL Temps Inc. is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer support through various channels, ensuring that customers receive the best possible experience.
Key Responsibilities:
• Provide prompt and efficient customer support via phone, email, and other communication channels while maintaining a high level of professionalism.
• Address customer complaints and issues in a timely manner, resolving them efficiently and ensuring customer satisfaction.
• Guide customers in account setup, updates, and troubleshooting account-related issues, demonstrating a strong understanding of our products and services.
• Maintain up-to-date knowledge of our products and services to effectively assist customers and resolve their queries.
• Document customer interactions, including inquiries, complaints, comments, and actions taken, in our client's system for future reference.
• Collaborate with internal teams to ensure seamless end-to-end support and deliver an exceptional customer experience.
Requirements:
• Fresh graduates or SHS graduates/undergraduate studies for two years are welcome to apply.
• Proficiency in MS Office (Word, Excel, etc.) and ability to work with computer systems.
• Excellent communication skills, both written and verbal, to effectively interact with customers.
• Ability to work on shifting schedules, including day, mid, and night shifts.
• Willingness to work on-site at BGC, Taguig, if required.
Benefits:
• Opportunity to work with a dynamic and growing company like SL Temps Inc.
• Chance to develop your customer service skills and expertise in a fast-paced environment.
• Competitive compensation package and benefits.
• Collaborative and supportive work environment.
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