Customer Service Advocate

1 day ago


Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

We are seeking a highly skilled Customer Service Representative to join our team at Eteam Workforce Private Corporation.

About the Role

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.

You will work closely with customers to understand their concerns and provide solutions that meet their needs. Your strong communication skills, both written and verbal, will enable you to effectively resolve customer complaints and concerns in a professional and courteous manner.

Key Responsibilities
  • Handle customer inquiries and complaints via phone, email, or chat
  • Provide product information and support to customers
  • Resolves customer issues in a timely and professional manner
  • Maintain accurate records of customer interactions
Requirements

To succeed in this role, you will need:

  • At least 6 months of experience in a customer-facing role, preferably in a BPO environment
  • A senior high school graduate (new curriculum) or college-level education
  • Excellent English communication skills, both written and verbal
What We Offer

We offer a comprehensive benefits package, including:

  • HMO on Day 1 plus one free dependent
  • Group Life Insurance
  • Leave Encashment
  • A refreshing work culture
  • Rewarding ERP incentives


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