Remote Customer Service Representative

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerService Full time ₱50,000 - ₱100,000

As a remote call center representative, you will be responsible for handling inbound and outbound customer service initiatives. The ideal candidate will have strong communication skills, be proficient in English, and have prior experience in a call center environment.

  • Handle incoming inquiries and provide solutions to customers
  • Proactively reach out to existing customers to promote new products and services
  • Deliver exceptional customer service and resolve issues efficiently

To succeed in this role, you must have:

  • Strong proficiency in English, both written and spoken
  • Prior experience in a call center environment
  • Excellent communication and problem-solving skills
Responsibilities
  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow established protocols while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and program knowledge
  • Maintain consistent attendance and adhere to scheduling requirements
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

We offer a competitive compensation package and opportunities for growth and development.

This is an excellent opportunity to work remotely and enjoy a better work-life balance.

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