Virtual Assistance Account Partnership Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeRelationship Full time ₱38,000 - ₱42,000
About Us

We are seeking a seasoned Account Relationship Manager to spearhead the delivery of exceptional virtual assistance services.

  • Client Partnership Excellence

  • Establish strong relationships with international clients through regular video calls and tailored communication strategies
  • Understand client business goals and challenges, providing targeted solutions to drive success
  • Effectively translate client feedback into actionable guidance for the VA team
  • Proactively address client concerns, ensuring seamless partnerships and minimizing churn
  • Identify opportunities for client expansion, including additional VAs or services
  • Onboard new clients, setting clear expectations for successful VA partnerships
  • Visionary Team Leadership

  • Cultivate and develop a high-performing team of 5-8 virtual assistants, driving their growth and development
  • Bridge communication gaps between clients and VAs, resolving misunderstandings and issues promptly
  • Coach and train VAs to meet client expectations, addressing performance concerns through constructive feedback
  • Coordinate task assignments and ensure VAs meet client objectives
  • Provide ongoing professional development opportunities to enhance VA skills and client satisfaction
  • Manage VA scheduling, performance tracking, and career advancement
  • Bridge & Problem-Solving Excellence

  • Resolve conflicts between clients and VAs through empathetic listening and effective conflict resolution
  • Facilitate smooth transitions when client-VA matches require adjustment
  • Course-correct relationships when VAs feel micromanaged or clients feel underserved
  • Translate business needs from clients into actionable guidance for VAs
  • Present solutions that benefit both clients and virtual assistants
About Our Ideal Candidate

We are looking for an experienced Account Relationship Lead who will be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of both client success and team leadership.

Your Key Responsibilities:
  • Lead direct video interactions with international clients
  • Cultivate deep client relationships by understanding their business goals and challenges
  • Handle client feedback and translate it effectively to the VA team
  • Prevent client churn - be the first line of defense when clients consider leaving
  • Identify expansion opportunities when clients need additional VAs or services
  • Onboard new clients and set expectations for successful VA partnerships

The ideal candidate will have excellent communication and interpersonal skills, with experience in team management and conflict resolution. If you are a results-driven professional with a passion for delivering exceptional client experiences, we encourage you to apply.

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