
Senior Client Liaison
2 weeks ago
Account Relationship Lead
Job Description- You will be at the forefront of revolutionizing client relationships and virtual assistance services.
- Lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants.
- Bridge the gap between clients and VAs to ensure seamless partnerships, build lasting relationships with clients while preventing churn.
- Create pathways for assistant growth and development.
- Lead engaging video calls with international clients.
- Build deep client relationships by understanding their business goals and challenges.
- Handle client feedback and translate it effectively to the VA team.
- Prevent client churn - be the first line of defense when clients consider leaving.
- Identify expansion opportunities when clients need additional VAs or services.
- Onboard new clients and set expectations for successful VA partnerships.
- Coach and develop a team of 5-8 virtual assistants working for your client accounts.
- Bridge communication gaps between clients and VAs when misunderstandings occur.
- Handle VA performance issues through coaching, training, or recommending replacements.
- Coordinate task assignments and ensure VAs are meeting client expectations.
- Provide professional development to help VAs grow and better serve clients.
- Manage VA scheduling, performance tracking, and career development.
- Resolve conflicts when clients and VAs have communication breakdowns.
- Facilitate replacements when client-VA matches aren't working out.
- Course-correct relationships when VAs feel micromanaged or clients feel underserved.
- Translate business needs from clients into actionable guidance for VAs.
- Presentation of solutions that benefit both clients and virtual assistants.
- Proven experience as a Virtual Assistant or Executive Assistant for international clients.
- Client management experience - ability to build and maintain professional relationships with business owners or executives.
- Leadership/Supervisory Experience - managing, training, or coordinating with other people (including BPO team lead roles).
- Excellent English communication skills for executive interactions.
- Business acumen - understanding of how businesses work and what drives client satisfaction.
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