Client Services Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeMarketing Full time ₱2,500,000 - ₱3,500,000

Job Title: Client Services Specialist

">Role Overview

As a Client Services Specialist, you will play a vital role in ensuring the smooth execution of client service and performance marketing functions. This position is ideal for someone looking to gain exposure to account management, digital advertising, and marketing analytics within a collaborative environment.

">Key Responsibilities
  • Act as a liaison between internal teams, vendors, and clients, monitoring communications and executing tasks related to campaign and budget management.
  • Ensure timely and accurate reporting to support client success by enabling your team to deliver exceptional service and marketing performance.
  • Monitor and respond to client communications, escalating critical issues as needed to the account team.
  • Take detailed call notes, assign follow-ups, and document updates in CRM systems like Gainsight.
  • Support day-to-day management of digital advertising campaigns, including job postings and pacing reviews.
  • Extract, prepare, and monitor campaign performance data from platforms such as internal analytics tools, Indeed, and Facebook.
  • Assist in budget tracking, including vendor allocations, monthly reconciliations, and PO/SOWBA processing.
  • Review and help reconcile invoices prior to client billing.
  • Open and manage internal tickets (e.g., via Jira) to ensure issues are resolved in a timely fashion.
  • Partner with client finance and internal stakeholders to support media plan execution.
Requirements
  • Bachelor's degree required, preferably in marketing, business, communications, or a related field.
  • Up to 2 years of relevant academic or professional experience.
  • Demonstrated interest in marketing, advertising, data analytics, or media buying.
  • Basic proficiency in Microsoft Excel and Google Workspace; knowledge of Google Analytics is a plus.
  • Familiarity with or interest in using AI tools to improve productivity, problem-solving, or analysis.
  • Strong written and verbal communication skills.
  • High attention to detail and accuracy.
  • Strong organizational skills and ability to prioritize independently.
  • Technically and mathematically inclined and able to problem-solve in digital platforms.

Our company values collaboration, innovation, and continuous learning. If you're passionate about delivering exceptional client service and driving marketing performance, we encourage you to apply.

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