Senior Customer Experience Director

1 day ago


Province of Palawan, Mimaropa, Philippines beBeeLeadership Full time ₱850,000 - ₱1,050,000
Lead Client Service Teams

This is a leadership role responsible for overseeing the delivery of consistent quality customer service experiences in high-volume, fast-paced client service environments.

Main Responsibilities:

  • Forecast, plan and report on team performance to meet performance targets
  • Communicate effectively with representatives and members
  • Manage daily team performance to ensure service and quality objectives are met
  • Analyze metrics and drive Supervisors' actions
  • Deliver key performance metrics virtually

Key Qualifications:

  • Proven client service skills with ability to influence change through motivation
  • Results-oriented leadership with strong coaching and performance management skills
  • Bachelor's degree and at least 2 years' experience as Operations Manager in Healthcare Insurance
  • 5+ years leadership experience with strong analytical and problem-solving skills

Work Environment:

  • Work From Home enabled with stable internet connection (at least 25mbps)

P4 Culture: Partner, People, Passion, Performance. The successful candidate will thrive in this culture and be committed to delivering exceptional results.



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