Senior Customer Experience Specialist

2 days ago


Province of Palawan, Mimaropa, Philippines beBeeService Full time $500 - $800

Customer Service Excellence Opportunity

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Are you a customer-centric professional seeking a new challenge? Do you possess excellent communication skills, strong problem-solving abilities, and a passion for delivering top-notch service?

As a Customer Service Representative, you will be the voice of our partner brands, handling inbound calls, emails, and chat support with professionalism and urgency. Your primary goal will be to provide exceptional customer experiences by addressing their concerns, resolving issues efficiently, and offering tailored solutions.

Key Responsibilities:
  • Manage incoming customer inquiries via phone, email, or chat platforms
  • Accurately book service appointments while coordinating with dispatch teams
  • Input customer details and service notes into CRM and scheduling systems
  • Deliver clear information on services, pricing, and expectations
  • Follow up on scheduled services and pending customer issues
  • Identify opportunities to escalate complex issues to supervisors or technical teams

We Offer:

A competitive compensation package, including a full-time schedule and opportunities for overtime and client-specific perks

Remote work flexibility based on client needs, allowing you to maintain a healthy work-life balance

Dedicated training and ongoing support from both our agency and the client

Strong potential for career growth and professional development in a dynamic industry



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