Senior Customer Service Director

6 hours ago

Province of Palawan, Mimaropa, Philippines beBeeLeadership Full time ₱1,000,000 - ₱1,200,000
Customer Support Leadership Opportunity

This role offers a unique chance to lead our customer service operations and develop strategies that enhance the customer experience, drive employee performance, and promote a customer-centric culture.

A key member of our leadership team will be responsible for implementing initiatives that improve operational efficiency, drive global growth, and foster a positive work environment.

Key Responsibilities
  • Developing Training Programs:
  • Enhance agents' skills and knowledge through well-designed training programs.
  • Recruitment and Talent Management:
  • Collaborate with leaders to ensure the recruitment, onboarding, and retention of top-performing customer support agents.
  • Performance Optimization:
  • Monitor performance metrics and identify trends to inform professional development initiatives.
  • Team Dynamics:
  • Foster a supportive team environment, ensuring employees feel motivated, valued, and recognized.
  • Culture Promotion:
  • Maintain and uphold customer service standards within the team.

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