Service Delivery Coordinator

5 days ago


Taguig, National Capital Region, Philippines Nasdaq Full time

About Nasdaq

Nasdaq is a leading provider of exchange technology and trading platforms to broker-dealers, exchanges, clearinghouses, regulatory organizations, governments and corporate customers.

Job Role

We are seeking an experienced Business Incident Manager to join our team. The successful candidate will oversee the operational management of incidents, develop and implement incident management procedures, and analyze incident trends to identify areas for service improvement.

Key Responsibilities

  • Supervise and report the operational management of incidents to ensure compliance with SLAs and business expectations.
  • Develop and maintain incident management procedures aligned with SLA targets.
  • Analyze incident trends to identify areas for service improvement.
  • Facilitate regular service review meetings with Nasdaq clients and internal teams to assess performance against SLAs.
  • Contribute to the maintenance and improvement of service management documentation and service catalogs.

Requirements

  • Experience Required: 3-7 years in Business Incident management / Operational management, Service management, service delivery role.
  • Strong understanding of trading and trade processing concepts.
  • Desirable: Experience with financial products and financial market data.
  • Familiarity with financial risk management and model validation.
  • Knowledge of financial market data providers such as Bloomberg and Refinitiv.
  • Degree in Computer Science or related field.


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