Senior Customer Experience Manager

6 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱1,800,000 - ₱2,500,000
Job Overview

This role is for a highly skilled and experienced professional to lead a team in delivering exceptional customer experiences.

The ideal candidate will have a strong background in process improvement, technical expertise, and leadership skills.

Main Responsibilities
  • Lead team members in achieving goals and objectives.
  • Manage hiring, training, and performance evaluations.
  • Coordinate team efforts to achieve overall company and client goals.

Key qualities of the successful candidate include:

  • Skillful leadership and problem-solving abilities.
  • Able to effectively communicate with team members and clients.
  • Excellent organizational and time management skills.
Key Performance Indicators
  • Demonstrate quality, productivity, and compliance KPI reports.
  • Evaluate performance and provide feedback to enhance team productivity.

  • Senior Customer Experience Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCybersecurity Full time $60,000 - $80,000

    Customer Success Expert OpportunitySophos is seeking a highly skilled and experienced customer success expert to join our team. In this role, you will be responsible for delivering exceptional customer experiences that drive business growth and satisfaction.About the RoleThe Customer Success Organization focuses on our most strategic customers, covering our...

  • Customer Service IT Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱100,000 - ₱200,000 per year

    Job Description: Customer Service IT ManagerWe are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The...

  • Senior Customer Experience Manager

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time $60,000 - $80,000

    Lead with Impact as Our Next Customer Service Team LeadWe are seeking a seasoned leader to motivate, mentor and elevate our customer support teams to deliver exceptional service for e-commerce brands.Key Requirements:A minimum of 3 years of leadership experience in a customer service environment is required.Proven background in e-commerce customer service,...

  • Customer Experience Manager

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeMarketing Full time ₱800,000 - ₱1,000,000

    Job DescriptionOur organization is seeking a strategic leader to develop and execute a comprehensive customer relationship management (CRM) strategy across various channels.The ideal candidate will have experience in managing loyalty or membership programs, CRM tools, and marketing automation platforms. They should be analytical and able to interpret data to...

  • Customer Experience Manager

    1 day ago

    Caloocan City, National Capital Region, Philippines beBeeLeadership Full time ₱500,000 - ₱850,000

    Key Leadership Role: Customer Support Team LeadThis is a pivotal leadership position in our customer support organization, responsible for overseeing daily support operations and developing a high-performing team of customer support specialists.ResponsibilitiesDevelop and lead a team of skilled customer support specialists to deliver exceptional client...

  • Customer Experience Director

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱1,200,000 - ₱1,500,000

    Job Title:Customer Experience DirectorAs a Customer Experience Director, you will play a key role in driving business growth and customer retention through consistent customer interaction, Quarterly Business Reviews (QBRs), and management of a portfolio of customers. Your primary goal is to maximize the customer experience, grow the base of business through...

  • Senior Customer Experience Manager

    17 hours ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $45,000 - $65,000

    Job SummaryWe are seeking a skilled Senior Customer Experience Manager to lead our customer support teams and deliver exceptional service for e-commerce brands.Key ResponsibilitiesLead and monitor the performance of assigned agents.Conduct regular coaching sessions and offer personalized guidance.Evaluate performance bi-annually and recommend opportunities...

  • Senior Customer Experience Specialist

    1 day ago

    Caloocan City, National Capital Region, Philippines beBeeChampion Full time ₱750,000 - ₱875,000

    Customer Service ChampionThis role plays a pivotal part in delivering exceptional customer experiences by working collaboratively with the Customer Experience Team and stakeholders.Key Responsibilities:Manage customer interactions via email and chat in a personalized and professional manner.Take ownership of critical or sensitive customer escalations,...

  • Customer Experience Delivery Leader

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeTeam Full time ₱600,000 - ₱1,000,000

    Job Title:Support Services Team LeadOverviewWe're seeking a highly skilled and experienced professional to lead our support team in delivering exceptional customer experiences.The ideal candidate will have a strong background in technical leadership, excellent communication skills, and the ability to inspire a team to achieve operational...

  • Supervisor, Customer Experience

    6 days ago

    Caloocan City, National Capital Region, Philippines Conduent Full time

    OverviewJoin to apply for the Supervisor, Customer Experience role at Conduent.Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments — creating exceptional outcomes for clients and the people who count on them. You have an opportunity to thrive, make a difference, and be part of a culture where...