Senior Customer Experience Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeChampion Full time ₱750,000 - ₱875,000
Customer Service Champion

This role plays a pivotal part in delivering exceptional customer experiences by working collaboratively with the Customer Experience Team and stakeholders.

Key Responsibilities:
  • Manage customer interactions via email and chat in a personalized and professional manner.
  • Take ownership of critical or sensitive customer escalations, ensuring timely resolution and conducting thorough root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement process improvements.
  • Advocate for customers by escalating systemic issues and partnering with leadership to drive long-term solutions.
  • Contribute innovative ideas on an ongoing basis to enhance customer service efficiency and effectiveness.
Requirements:
  • Bachelor's degree required; post-secondary education preferred but not mandatory.
  • Minimum of 3 years' experience in customer-facing roles, or similar types of positions.
  • Experience or knowledge of the e-commerce and/or retail space is highly desirable.
Essential Skills and Attributes:
  • Strong communication skills, with fluency in written English.
  • Excellent organizational and prioritization abilities.
  • Ability to work effectively in a team environment.
  • Comfortable working under tight deadlines and in fast-paced settings.
Cultural Fit:
  • Enthusiastic and proactive attitude with a positive impact on team morale.
  • Ability to thrive in a dynamic and start-up-like environment.
  • Genuine interest in helping others and delivering outstanding service.

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