
Supervisor, Customer Experience
6 days ago
Join to apply for the Supervisor, Customer Experience role at Conduent.
Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments — creating exceptional outcomes for clients and the people who count on them. You have an opportunity to thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
Responsibilities- Assists others in achieving goals.
- Broad technical expertise and industry knowledge.
- Ability to manage hiring and termination actions and training for multiple employees.
- Manages performance appraisals and pay reviews for team members.
- Accountable for functional, operational, and program management.
- Supervises daily tasks of the business, technical support and production teams.
- Responsible for team results.
- Works within established precedents and practices.
- Evaluates and organizes information to solve problems and challenges.
- Ability to work without supervision.
- Comprehensive understanding of processes, procedures, systems, and concepts.
- Ability to coordinate team efforts to achieve overall company and client goals.
- Directly impacts the quality of services provided; supports and trains team members to impact end user experiences.
- Provides supervision including coaching and quality checks to support associate progress.
- Solves problems and evaluates possible solutions using past technical experience.
- Strong communication skills to share ideas and information.
- Delivers quality, productivity, and compliance KPI reports.
- Coaches and gives feedback to team members to enhance performance.
- Outlines best practices for associate growth and improvement.
- Supervises the team to identify coaching opportunities.
- Recommends training interventions when necessary.
- Directly impacts the quality of services provided and end user experiences.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, medical condition, service animal status, veteran status, citizenship status, genetic information, or any other protected status.
For US applicants: People with disabilities who need a reasonable accommodation to apply may request accommodation by submitting their request through the form, emailing FTADAAA@conduent.com, or reviewing Conduent's ADAAA Accommodation Policy.
Job Details- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
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