Technical Support Specialist

1 week ago


Barcelona, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Technical Support Expert Opportunity

We're seeking skilled and customer-focused technical support experts to provide assistance and troubleshooting support for a variety of clients across industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience and strong proficiency in English, both written and spoken.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary

Requirements

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

Benefits

  • HMO coverage plus dependent coverage
  • Dental coverage
  • Free meal during training
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Employee shuttle services

About This Role

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The ideal candidate will have excellent communication skills, a patient demeanor, and the ability to multitask and self-manage effectively.



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