Technical Expert Support Specialist

1 week ago

Barcelona, Philippines beBeeTechnical Full time $40,000 - $60,000

We are seeking an expert support professional to join our team as a Technical Support Specialist. As a key member of our customer success team, you will play a crucial role in providing exceptional support to our customers.

The successful candidate will have excellent communication skills and the ability to work independently in a fast-paced environment.

  • Provide top-notch support via live chat and tickets to ensure customer satisfaction.
  • Simplify complex technical issues into actionable steps for customers.
  • Collaborate with cross-functional teams to drive business growth and improve customer experience.

In this role, you will have the opportunity to grow professionally and develop your skills through training and mentorship.

Requirements
  • Fluent English communication skills (C1 or native level).
  • Proven experience in customer support in tech or SaaS environments.
  • Exceptional problem-solving and analytical skills.
Preferred Qualifications
  • Advanced understanding of web hosting technologies and server management.
  • Proficiency in content management platforms and hosting control panels.
  • Experience working with AI-powered systems.
What We Offer
  • Professional development opportunities, including training and mentorship.
  • A collaborative and dynamic work environment.
  • Competitive compensation package.

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