Digital Transformation Specialist
20 hours ago
A pivotal role exists for a skilled Digital Transformation Specialist to optimize digital solutions across various initiatives.
About the Role:
This position involves analyzing and validating use cases for digital solutions, supporting implementation of digital tools and platforms, collaborating with IT, Product, and Operations teams, and monitoring project health and success metrics.
Key Responsibilities:- Project Analysis & Implementation: Analyze and validate use cases for digital solutions, support technical reviews and integration planning, coordinate pilot launches, and track vendor performance and ROI.
- Vendor Management: Assist in vendor evaluation and assessment, support technical reviews and integration planning, coordinate pilot launches, and track vendor performance and ROI.
- Process Optimization: Identify high-impact processes, analyze and document efficiency improvements, support automation and digital transformation initiatives, and monitor operational metrics.
- Stakeholder Management: Participate in progress updates, performance reviews with clients, and executive briefings, collaborating with various teams including DS, CX, IT, and Finance.
- Data Analysis & Reporting: Track and analyze key metrics such as time savings, accuracy improvement rates, user adoption rates, and stakeholder satisfaction scores.
Required Skills:
- Strong analytical and problem-solving abilities.
- Proven experience with digital transformation projects.
- Understanding of CRM systems and digital tools.
- Strong documentation and reporting capabilities.
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