Training Program Manager
4 days ago
N-able Technologies Ltd. is a global software company that turns IT possibilities into capabilities. We partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs.
We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of creators - a global team dedicated to making a difference in how our partners do IT.
#LI-RB1 #LI-Hybrid
Job Description
We are seeking a Technical Trainer to join our team. As a Technical Trainer, you will design and deliver training programs to support the success of our internal stakeholders in their roles, including new hire onboarding, product release training, soft skills training, job aids, and department documentation.
You will collaborate with cross-functional teams to determine training needs, design and deliver engaging learning experiences, and assess the impact of the training provided, to develop a strong Technical Support team, capable of providing effortless partner experiences that build partner loyalty.
Responsibilities:
- Develop and maintain training programs to support the onboarding of new Technical Support team members, including training on products, customer service, and partner relationship management.
- Facilitate in-person and virtual live training sessions.
- Develop and maintain job aids that can be used to support the performance of team members.
- Assist the team in preparing the department for upcoming product launches, including coordinating training, writing documentation, and preparing training.
- Collaborate with cross-functional team members to identify and prioritize training needs for the department.
- Utilize impact and feedback data to consistently improve training and enablement program offerings.
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