Training Program Specialist

1 day ago


Taguig, National Capital Region, Philippines N-able Technologies Ltd. Full time

About N-able


N-able Technologies Ltd. is a global software company that partners with technology leaders to support companies around the world in navigating their evolving IT needs.



Job Description:
The Role of the Technical Trainer

We are seeking an experienced Training Program Specialist to join our team. As a Technical Trainer, you will play a key role in building, implementing, and maintaining training programs to support the success of our internal stakeholders in their roles.


You will collaborate with cross-functional teams to determine training needs, design and deliver engaging learning experiences, and assess the impact of the training provided. Your primary goal will be to develop a strong Technical Support team capable of providing effortless partner experiences that build partner loyalty.



Responsibilities:

  • Develop and maintain training programs to support the onboarding of new Technical Support team members, including training on products, customer service, and partner relationship management.
  • Facilitate in-person and virtual live training sessions.
  • Develop and maintain job aids that can be used to support the performance of team members.
  • Assist the team in preparing the department for upcoming product launches, including coordinating training, writing documentation, and preparing training materials.
  • Collaborate with cross-functional team members to identify and prioritize training needs for the department.
  • Utilize impact and feedback data to consistently improve training and enablement program offerings.


Requirements:

To be successful in this role, you will need:



  • 2+ years of experience in training program development and facilitation, including synchronous and self-paced eLearning, with e-learning authoring tools (Storyline 360, Adobe Captivate) and screen recording tools (Camtasia) as a plus.
  • Prior experience in a technical support role and understanding of basic computer networking concepts are advantageous.
  • Strong content development and training facilitation skills, with knowledge of adult learning principles.
  • Experience in coordinating training projects and managing multiple ongoing tasks in a fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
  • Strong ability to deliver high-quality results on time while adapting to a dynamic environment.


What We Offer:

We offer a comprehensive benefits package, including medical and dental insurance, generous PTO and observed holidays, and opportunities for career growth and professional development.


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