Training Program Director

5 days ago


Taguig, National Capital Region, Philippines Everise Full time

Elevate customer experiences for people around the world as a Training Director at Everise

This role involves managing training delivery for the Philippines region, including training up to 5,000 new hires. You will direct the planning, design, and implementation of training programs and effectiveness, new trainer onboarding, continuing education, policies and procedures in partnership with internal and external stakeholders.

Responsibilities Include:
  • Administration of employee training, including evaluating training needs, evaluating and revising current course materials, and analyzing course feedback
  • Manage the development of the team with individual coaching weekly, including mentoring, coaching, review/looking forward to planning, personal/professional development, and removing obstacles
  • Administration of managerial tasks, including payroll approval, dashboards, client & executive leadership needs analysis, and program reporting
  • Validate and inspect trainer readiness and real-time in-class observations, as well as effective use of Standard Operating Procedures; observations and coaching must account for 10% of weekly time

A Bachelor's or Associate's degree is preferred, along with previous Director experience and 2+ years managing a global training team. You will lead fast-paced result-oriented new hire classes in a virtual or brick & mortar environment and ensure minimum of 85% graduation rates for all Trainers.


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