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Client Service Coordinator

1 week ago

Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full time

About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Transport Logistics Assistant. This entry-level position offers excellent opportunities for growth and development in operations support, customer service, and data management.

Main Job Duties

  1. Support various transport and logistics processes, including Order Management and client-specific requirements.
  2. Track and analyze KPIs to ensure branch compliance with corporate standards.
  3. Ensure the accuracy and completeness of CMF and AP data.
  4. Validate SOPs with branches to guarantee data quality.
  5. Assist with data entry and EDI retriggering.
  6. Identify and address any discrepancies through the NCD.
  7. Participate in CAPA and CI projects.
  8. Train new colleagues and share knowledge.
  9. Produce regular reports on client interactions, process updates, and key performance indicators.
  10. Document new and existing processes as required.
  11. Create internal work logs for billing purposes.