Customs Service Representative

1 week ago


Paranaque City, Calabarzon, Philippines TOPSERVE SERVICE SOLUTIONS INC Full time

Job Qualifications:

  1. Graduate of Customs Administration.
  2. Experience in the logistics field.
  3. Computer skilled and knowledgeable in Excel, Word, and PDF files.
  4. Must be residing in Parañaque or nearby areas.
  5. Fresh graduates are welcome to apply.

Job Description:

  1. Respond promptly to customer inquiries and concerns via phone, emails, or chat.
  2. Resolve customer issues and complaints effectively and efficiently.
  3. Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
  4. Escalate customer issues to the appropriate department or manager as needed.
  5. Collaborate with other departments to resolve customer issues and concerns.
  6. Compile and submit accurate, regular, and timely reports as requested.
  7. Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
  8. Prepare and provide billing summary to Job Accounting for client's payment.
  9. Participate in customer meetings and Quarterly/Monthly Business Reviews as required.
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