Customs Service Representative
1 week ago
Job Qualifications:
- Graduate of Customs Administration.
- Experience in the logistics field.
- Computer skilled and knowledgeable in Excel, Word, and PDF files.
- Must be residing in Parañaque or nearby areas.
- Fresh graduates are welcome to apply.
Job Description:
- Respond promptly to customer inquiries and concerns via phone, emails, or chat.
- Resolve customer issues and complaints effectively and efficiently.
- Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
- Escalate customer issues to the appropriate department or manager as needed.
- Collaborate with other departments to resolve customer issues and concerns.
- Compile and submit accurate, regular, and timely reports as requested.
- Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
- Prepare and provide billing summary to Job Accounting for client's payment.
- Participate in customer meetings and Quarterly/Monthly Business Reviews as required.
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