Customer Success Manager

1 day ago


Cebu City, Central Visayas, Philippines Staff4Me Full time

The Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This role requires a proactive approach to identifying and solving customer issues, ensuring the highest level of customer satisfaction and engagement.

Key Responsibilities:

  1. Customer Onboarding: Guide customers through the initial setup and implementation of the product or service, ensuring a smooth transition and understanding of the offerings.
  2. Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their needs and ensuring they are met.
  3. Customer Retention: Develop strategies to retain customers, reduce churn, and increase customer loyalty.
  4. Account Management: Act as the primary point of contact for customer inquiries, issues, and escalations, ensuring timely resolution.
  5. Product Expertise: Maintain a deep understanding of the company's products or services, and provide customers with relevant insights and best practices.
  6. Feedback Loop: Gather and relay customer feedback to the product development team to help shape future product enhancements.
  7. Reporting: Monitor customer usage and health metrics, preparing reports and presentations on customer success progress and outcomes.
  8. Training and Support: Provide training sessions and resources to help customers maximize the value of the product or service.
  9. Advocacy: Serve as a customer advocate, representing their needs and perspectives within the company.
  10. Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional products or services to existing customers.

Minimum Requirements:

  1. Education: Bachelor's degree in Business, Marketing, Communication, or a related field.
  2. Experience: Proven experience in a customer success, account management, or similar customer-facing role.
  3. Communication Skills: Excellent verbal and written communication skills with the ability to communicate complex concepts clearly and effectively.
  4. Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing customer issues.
  5. Technical Aptitude: Ability to quickly learn and understand technical products and services.
  6. Empathy: High emotional intelligence and empathy to understand customer needs and concerns.
  7. Time Management: Strong organizational skills with the ability to manage multiple customer accounts and priorities simultaneously.
  8. Customer-Focused: A strong commitment to providing exceptional customer service and fostering positive customer relationships.
  9. Analytical Skills: Ability to analyze customer data and metrics to inform decision-making and strategy development.
  10. Team Player: Collaborative mindset with the ability to work effectively across different teams and departments.
  11. CRM Proficiency: Experience with Customer Relationship Management (CRM) software and tools.

Preferred Qualifications:

  1. Experience in the [industry specific to the company] sector.
  2. Familiarity with [specific tools or software the company uses].
  3. Certification in Customer Success Management or related fields.
#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewAs a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely with...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewWe are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals...


  • Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000

    Job Title: Customer Success StrategistOverviewWe are seeking a highly skilled and customer-focused professional to assume the role of Customer Success Strategist. This key position is responsible for ensuring optimal client satisfaction, driving product adoption, and fostering long-term relationships with clients. The selected candidate will serve as the...


  • Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000

    Customer Success Manager Job DescriptionThis is a highly coveted role for an experienced Customer Success Manager who can lead the way in driving customer satisfaction and loyalty.We are seeking a skilled professional to join our team as a Customer Success Manager. As a key member of our organization, you will be responsible for guiding customers through the...


  • Cebu City, Central Visayas, Philippines beBeeMarketing Full time

    Job OverviewWe're seeking a talented Marketing and Customer Success professional to join our team. This role involves managing daily content and property listings across multiple platforms, including Facebook, Instagram, LinkedIn, X, and our website/blog.The ideal candidate will have strong writing and people skills, be organized and coachable, and...


  • Cebu City, Central Visayas, Philippines beBeeExperience Full time ₱600,000 - ₱1,200,000

    Customer Experience ManagerThis is a chance to experience a work culture where growth, innovation, and authenticity are not just buzzwords—they're how we do things every day.About the RoleAs a Customer Experience Manager, you'll be responsible for ensuring that our clients' operations run smoothly.Develop and execute plans to improve client satisfaction....


  • Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewWe are seeking a dynamic and motivated Customer Engagement Manager to join our team. The Customer Engagement Manager will be responsible for developing and implementing strategies to enhance customer relationships, drive customer satisfaction, and increase customer retention. This role requires a proactive individual who can build strong connections...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewWe are seeking a dynamic and motivated Customer Engagement Manager to join our team. The Customer Engagement Manager will be responsible for developing and implementing strategies to enhance customer relationships, drive customer satisfaction, and increase customer retention. This role requires a proactive individual who can build strong connections...


  • Cebu City, Central Visayas, Philippines beBeeRelationship Full time

    Unlock your career potential by joining our team as a Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with clients to deliver exceptional service experience.Job Description:Develop and implement strategies to enhance client satisfaction and retentionCollaborate with cross-functional teams to...


  • Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Team LeaderWe are seeking a highly skilled and motivated Customer Service Manager who can drive business growth through exceptional customer service and data-driven decision-making.Key Qualifications:At least 2 years experience as a Team Lead with Customer Service and salesMust have experience in client interactionMust have experience in inbound supportMust...