Customer Training Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines Officepartners360 Full time
Customer Training Specialist – SaaS (Remote)

We're looking for a Customer Training Specialist to join our fast-growing SaaS team and empower users to get the most out of our collaboration platform. In this role, you'll lead engaging training sessions—from live webinars (50–200 attendees) to tailored 1:1 sessions—helping teams worldwide adopt our product effectively.

You'll act as a trusted advisor, demoing product features, recommending best practices, and supporting customers throughout their lifecycle. Your feedback will directly influence improvements, while your insights may uncover upsell opportunities.

What You'll Do:

-Deliver live, interactive training sessions to diverse customer groups

-Customize content based on business needs, product usage, and feedback

-Identify opportunities for growth, adoption, and account expansion

-Collaborate with internal teams to drive product and customer success

-Stay current on product updates and tech integrations

What You Bring:

-4+ years in training, enablement, customer success, or SaaS consulting

-Strong presentation and facilitation skills (comfortable with 10–200 attendees)

-Tech-savvy and confident using multiple tools/platforms

-Customer-first mindset with soft sales ability

-Excellent time management and adaptability in a fast-paced environment

If you're passionate about helping others succeed with technology and love presenting, we'd love to connect with you

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