Customer Success Manager

10 hours ago

Cebu City, Central Visayas, Philippines CallTek Full time
Overview

We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals through the effective use of our products and services.

Key Responsibilities
  • Develop and maintain strong relationships with customers to ensure satisfaction and retention
  • Understand customer needs and provide strategic guidance to help them achieve success
  • Onboard new clients and ensure they have a smooth transition into using our products and services
  • Proactively monitor customer engagement and usage data to identify opportunities for improvement
  • Address customer concerns and escalate issues when necessary to ensure prompt resolution
  • Collaborate with sales, marketing, and product teams to improve the customer experience
  • Conduct regular check-ins and business reviews with clients to assess progress and address any challenges
  • Identify upsell and cross-sell opportunities to maximize customer value
  • Advocate for customers internally, ensuring their feedback contributes to product development and improvement
Requirements
  • Bachelor's degree in Business, Marketing, Communications, or a related field
  • 3+ years of experience in customer success, account management, or a related role
  • Experience in SaaS, technology, or B2B industries is preferred
  • Strong understanding of customer relationship management principles
Skills & Competencies
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-first mindset
  • Ability to analyze data and derive actionable insights
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools
  • Self-motivated with the ability to work independently and collaboratively
  • Strong organizational skills and attention to detail
  • Ability to handle multiple priorities and meet deadlines
Benefits
  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits
  • Professional development opportunities
  • A dynamic and collaborative work environment
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Technology, Information and Internet

#J-18808-Ljbffr

  • Customer Success Manager

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Overview: As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely with...

  • Customer Success Manager

    2 days ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewAs a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely with...

  • Customer Success Specialist

    5 hours ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000

    Job Title: Customer Success StrategistOverviewWe are seeking a highly skilled and customer-focused professional to assume the role of Customer Success Strategist. This key position is responsible for ensuring optimal client satisfaction, driving product adoption, and fostering long-term relationships with clients. The selected candidate will serve as the...

  • Unlock Customer Loyalty and Drive Business Growth as a Customer Success Manager

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000

    Customer Success Manager Job DescriptionThis is a highly coveted role for an experienced Customer Success Manager who can lead the way in driving customer satisfaction and loyalty.We are seeking a skilled professional to join our team as a Customer Success Manager. As a key member of our organization, you will be responsible for guiding customers through the...

  • Marketing and Customer Success Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines beBeeMarketing Full time

    Job OverviewWe're seeking a talented Marketing and Customer Success professional to join our team. This role involves managing daily content and property listings across multiple platforms, including Facebook, Instagram, LinkedIn, X, and our website/blog.The ideal candidate will have strong writing and people skills, be organized and coachable, and...

  • Senior Customer Success Associate

    6 hours ago

    Cebu City, Central Visayas, Philippines beBeeExperience Full time ₱600,000 - ₱1,200,000

    Customer Experience ManagerThis is a chance to experience a work culture where growth, innovation, and authenticity are not just buzzwords—they're how we do things every day.About the RoleAs a Customer Experience Manager, you'll be responsible for ensuring that our clients' operations run smoothly.Develop and execute plans to improve client satisfaction....

  • Customer Engagement Manager

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    We are seeking a dynamic and motivated Customer Engagement Manager to join our team. The Customer Engagement Manager will be responsible for developing and implementing strategies to enhance customer relationships, drive customer satisfaction, and increase customer retention. This role requires a proactive individual who can build strong connections with...

  • Customer Engagement Manager

    10 hours ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewWe are seeking a dynamic and motivated Customer Engagement Manager to join our team. The Customer Engagement Manager will be responsible for developing and implementing strategies to enhance customer relationships, drive customer satisfaction, and increase customer retention. This role requires a proactive individual who can build strong connections...

  • Customer Engagement Manager

    1 day ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewWe are seeking a dynamic and motivated Customer Engagement Manager to join our team. The Customer Engagement Manager will be responsible for developing and implementing strategies to enhance customer relationships, drive customer satisfaction, and increase customer retention. This role requires a proactive individual who can build strong connections...

  • Customer Service Manager

    3 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Team LeaderWe are seeking a highly skilled and motivated Customer Service Manager who can drive business growth through exceptional customer service and data-driven decision-making.Key Qualifications:At least 2 years experience as a Team Lead with Customer Service and salesMust have experience in client interactionMust have experience in inbound supportMust...