Customer Success Manager

3 weeks ago

Cebu City, Central Visayas, Philippines CallTek Full time
Overview

We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals through the effective use of our products and services.

Key Responsibilities
  • Develop and maintain strong relationships with customers to ensure satisfaction and retention
  • Understand customer needs and provide strategic guidance to help them achieve success
  • Onboard new clients and ensure they have a smooth transition into using our products and services
  • Proactively monitor customer engagement and usage data to identify opportunities for improvement
  • Address customer concerns and escalate issues when necessary to ensure prompt resolution
  • Collaborate with sales, marketing, and product teams to improve the customer experience
  • Conduct regular check-ins and business reviews with clients to assess progress and address any challenges
  • Identify upsell and cross-sell opportunities to maximize customer value
  • Advocate for customers internally, ensuring their feedback contributes to product development and improvement
Requirements
  • Bachelor's degree in Business, Marketing, Communications, or a related field
  • 3+ years of experience in customer success, account management, or a related role
  • Experience in SaaS, technology, or B2B industries is preferred
  • Strong understanding of customer relationship management principles
Skills & Competencies
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-first mindset
  • Ability to analyze data and derive actionable insights
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools
  • Self-motivated with the ability to work independently and collaboratively
  • Strong organizational skills and attention to detail
  • Ability to handle multiple priorities and meet deadlines
Benefits
  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits
  • Professional development opportunities
  • A dynamic and collaborative work environment
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Technology, Information and Internet

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