Operations Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeProject Full time ₱4,000,000 - ₱6,500,000
Project Coordinator

As a seasoned project coordinator, you will play a vital role in spearheading initiatives within the Customer Care space. This position is ideal for a hands-on professional who thrives in collaborative environments and is equally comfortable working with business users, IT teams, and developers. You will bring expertise in Agile methodologies and a strong understanding of customer care processes and workflows.

This is a high-impact role focused on project execution, process improvement, and driving collaboration across teams to deliver meaningful outcomes.

  • Lead Project Execution: Manage the end-to-end execution of customer care projects, ensuring alignment with business goals and timely delivery.
  • Translate Requirements into Deliverables: Serve as a bridge between business users and cross-functional partners by capturing detailed requirements and translating them into standardized documentation and actionable user stories.
  • Document and Improve Processes: Collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions.
  • Facilitate Agile Practices: Lead project teams using Agile methodologies, including managing Kanban or Scrum boards and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
  • Present Project Updates: Deliver project updates and product demonstrations to stakeholders as needed to maintain transparency and alignment.
  • Manage Project Planning: Develop and maintain level of effort estimates, status updates, milestones, schedules, budgets, and resource allocation to ensure successful execution.
  • Track Progress with Agile Tools: Monitor project progress using Agile project management tools (e.g., Jira), ensuring deliverables meet quality and timeline expectations.
  • Maintain Project Documentation: Create and manage key project artifacts, including charters, roadmaps, requirements, test plans, and user acceptance criteria.
  • Support Enhancements and Improvements: Contribute to system enhancements and process improvement initiatives that drive efficiency and effectiveness.
  • Ensure Stakeholder Alignment: Maintain strong communication and alignment with stakeholders throughout the project lifecycle.
Required Skills & Qualifications
  • Agile Methodologies: Proven experience with Agile frameworks including SCRUM, Kanban, and Sprint-based delivery.
  • Requirements Gathering: Demonstrated ability to gather, document, and translate business requirements into actionable deliverables.
  • System Knowledge: Familiarity with system integrations, user acceptance testing (UAT), change management, and business process mapping.
  • Tool Proficiency: Proficiency in tools such as SQL, Excel, Visio, Jira, or similar project and collaboration platforms.
  • Communication & Collaboration: Strong communication and interpersonal skills with the ability to effectively engage diverse teams and executive stakeholders.
  • Organizational Skills: Excellent organizational skills with a high attention to detail and a commitment to delivering high-quality solutions.
  • Change Management: Experience driving organizational change and managing resistance with a proactive and collaborative approach to problem-solving.
Benefits
  • Remote work arrangement
  • HMO + free dependents
  • Competitive leave entitlement
  • Medical and optical reimbursement

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