Senior Scheduling Coordinator

1 week ago

Hagonoy, Central Luzon, Philippines beBeeOperations Full time $60,000 - $80,000
Key Operations Role

As the operational hub, you will be responsible for coordinating client-caregiver relationships. You will oversee scheduling matrices, manage daily logistics, and serve as a vital communication channel between clients, caregivers, and office staff.

Main Responsibilities:
  • Coordinate caregiver-client schedules to ensure optimal matches based on skill, location, and availability.
  • Maintain up-to-date client/caregiver details in scheduling software.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Monitor incoming care requests and coordinate responses within Service Level Agreements (SLAs).
  • Collaborate with care managers and back-office staff for incident reporting and follow-ups.
  • Identify gaps in caregiver coverage and work cross-functionally to resolve.
Immediate Tasks (Week 1):
  • Complete system training on internal scheduling tools and Standard Operating Procedures (SOPs).
  • Shadow outgoing schedulers or care managers to understand workflows.
  • Observe live scheduling adjustments and client/caregiver communication patterns.
  • Begin drafting and confirming schedules under supervision.
  • Review and understand caregiver/client preference profiles and recurring care needs.
Requirements:
  • 5+ years of experience in home health/homecare scheduling or patient coordination.
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.
  • Excellent written and spoken English.
  • Strong organizational and time management skills under shifting priorities.
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.
  • Experience working PST hours.

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