Clinical Coordinator

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCase Full time ₱350,000 - ₱500,000
Job Description

The Case Manager is a vital role that serves as the primary liaison between patients and caregivers, ensuring the delivery of high-quality, continuous care.

This position requires proactive communication, exceptional organizational skills, and the ability to manage complex patient care needs while maintaining strict confidentiality.

The Case Manager collaborates closely with patients, families, caregivers, and internal departments to support optimal patient outcomes.

This is a remote opportunity offering flexibility in working from home.


Key Responsibilities:
  • Patient Care Coordination:
    • Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
    • Monitor and maintain care quality by completing VBP measures and quality assurance activities.
    • Keep the Director of Patient Services and vendors informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
    • Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
    • Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
  • Communication & Documentation:
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
    • Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
    • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
    • Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with departmental procedures.
    • Maintain patient confidentiality, privacy, and dignity in all communications and actions.
  • Collaboration & Support:
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
    • Provide additional support and responsibilities as assigned to meet organizational needs.
Qualifications:
  • Registered Nurse with NY License - USRN NY
  • Must be bilingual in Spanish
  • Minimum of 3 years of case management or related experience
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills with empathy and patience, particularly in working with the elderly population
  • Ability to handle difficult or sensitive situations professionally, both in person and over the phone
  • Ability to function effectively in a fast-paced and at times high-pressure environment
  • Knowledge of HHA Exchange is highly preferred

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