
Technical Support Specialist
2 weeks ago
As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our clients. This role involves troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
Key Responsibilities:
- Providing technical assistance via phone, email, or ticketing system
- Processing incoming support requests, ensuring accurate administration of service requests
- Troubleshooting technical issues and resolving problems within established guidelines
- Escalating complex issues to higher-level technicians when necessary
- Communicating with users about the status of their requests and providing timely updates on issue resolution progress
Requirements:
- Basic understanding of IT systems, hardware, software, and networking concepts
- Familiarity with ticketing systems or service desk software
- Patience, empathy, and a customer-centric approach to problem-solving
- Careful and meticulous in their work
- Ability to prioritize and manage multiple tasks in a fast-paced environment
Benefits:
We offer a competitive salary package and opportunities for professional growth and development. Our team is dedicated to making our clients successful and we're looking for individuals who share this vision.
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