Front-Line Customer Service Representative

3 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time ₱360,000 - ₱480,000
Our ideal candidate will provide top-notch customer service as the first point of contact for our users.

Responsibilities include:

  • Respond to inbound calls within an acceptable timeframe.
  • Resolve inquiries efficiently, addressing the core problem to provide a solution.
  • Make outbound calls when necessary to address customer issues.
  • Adopt a proactive mindset to resolve inquiries on the spot where possible.
  • Manage a queue of tickets with competing priorities, and triage or action tickets via outbound calls, emails, or chats.
  • Escalate tickets with all relevant information to the appropriate internal team or third-party partner.
  • Provide consistent and regular updates to customers on active issues as per SLA.
Required Skills and Qualifications

To be successful in this role, you must possess:

  • A bachelor's degree in any relevant field.
  • Minimum two years of customer-facing experience in a customer support/service or help desk role; ideally in finance-related areas.
  • Lending experience (consumer-facing or phone).
  • Excellent English communication skills, verbal and written.
  • Technically minded and able to navigate new systems with ease.
  • Excellent customer service and interpersonal skills with a proactive attitude.
  • Strong analytical and problem-solving abilities.
  • Excellent organization and time management skills; proactive and able to work in an agile environment.

Nice to have:

  • Experience using MyCRM platform.
  • Understanding of personal or mortgage loan applications.
  • Experience with ApplyOnline Application.
  • Google Suite proficiency.
What We Offer
  • Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)
  • Benefits and perks including referral bonuses and wellness facilities.
About Us

Join us now and be part of a growing team that values inclusivity and professionalism.

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