Customer Service Representative

1 day ago

Mabalacat, Central Luzon, Philippines beBeeClaims Full time ₱3,000,000 - ₱5,000,000
Job Title

Customer Operations Coordinator - Claims Specialist


Job Summary

We are seeking a skilled and professional individual to coordinate customer operations and claims management.

The ideal candidate will have experience in motor vehicle accident insurance or claims, with excellent phone communication and customer service skills.

They will be responsible for managing the entire process from start to finish, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs.

This role requires strong attention to detail, ability to manage multiple active cases with minimal supervision, and proficient communication skills.

Excellent opportunities for growth and development in a collaborative environment.

Responsibilities:

  1. Deliver high-quality customer service and continuously improve processes.
  2. Handle all inbound and outbound customer calls and leads in a timely manner.
  3. Maintain lead conversion performance in line with KPIs.
  4. Coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.
  5. Collaborate with internal departments to ensure efficient case management.
  6. Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.
  7. Assist in determining liability and initiating recovery from at-fault third-party insurers.
  8. Arrange accident replacement vehicles and coordinate delivery/pick-up logistics.
  9. Update customers throughout the claims process and ensure timely resolution.
  10. Maintain accurate and up-to-date case records and documentation.

Requirements:
  • Strong background in motor vehicle accident insurance or claims.
  • Excellent phone communication and customer service skills.
  • At least 5 years of experience in a customer-facing, operations, or claims support role (AU client experience preferred).
  • Strong attention to detail and ability to manage multiple active cases with minimal supervision.
  • Proficient in written and spoken English; confident communicating with Australian customers and partners.
  • Experience using CRM or case management tools (e.g. Salesforce, HubSpot, or similar).
  • Reliable internet connection and backup power solutions.
  • Flexibility in work hours and location, with a focus on managing energy rather than time.
  • Access to online learning platforms and budget for professional development.
  • Collaborative, no-silos environment, encouraging learning and growth across teams.
  • Dynamic social culture with team lunches, social events, and opportunities for creative input.
  • Health insurance.
  • Leave Benefits.
  • 13th Month Salary.

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