Technical Support Specialist

7 days ago

Rizal, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱50,000
Job Summary

We are seeking a skilled and customer-focused technical support professional to provide assistance and troubleshooting support for clients across various industries.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required.

You must have prior call center experience, reside within a reasonable distance of our office, and possess a suitable work environment and high-speed internet connection.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
Benefits and Compensation
  • HMO coverage plus a dependent
  • Dental coverage with in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Shuttle services, company retreats, and off-site events
Conditions of Employment
  • Must be authorized to work in the country where the job is based
  • Background/security: May require Level II background and/or fingerprint check; drug screening may be required
  • Reasonable accommodation policy: If needed, contact Human Resources
  • Equal Opportunity Employer: Committed to a diverse and inclusive workplace and prohibits discrimination

About Us

We help customers take on their CX and DX challenges, providing business process outsourcing, staff augmentation, contact center services, IT services, and more.

  • Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeSupport Full time $60,000 - $90,000

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our support team, you will provide timely and effective technical assistance to our learners, ensuring they have a smooth and successful learning experience.You will be responsible for...

  • Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeTechnical Full time ₱1,800,000 - ₱2,500,000

    Job Title: Technical Support SpecialistDescriptionWe are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT and excellent communication skills.ResponsibilitiesProvide first-level support to end users, resolving or escalating issues related to software, systems, and...

  • Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeTechnical Full time $60,000 - $75,000

    Technical Support Specialist Role OverviewThis technical support specialist position presents an excellent opportunity to develop your skillset and contribute to a dynamic team within the IT outsourcing industry.As a technical support specialist, you will be responsible for delivering high-quality end-user service desk support via phone, email, and chat....

  • Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member, you will be responsible for providing exceptional remote support to our customers.Main Responsibilities:Manage and update support tickets for efficient tracking.Troubleshoot technical issues and document resolution steps.Communicate effectively to...

  • Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000

    Job SummaryWe are seeking skilled and customer-focused technical support specialists to provide top-notch assistance and troubleshooting solutions for clients across various industries.This role involves delivering excellent service through:Responding to inbound technical support requests via phone, chat, or email.Diagnosing and resolving hardware, software,...

  • Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeTechnical Full time $5,000 - $5,500

    Job Overview:We are seeking a skilled Technical Support Specialist to deliver exceptional customer experiences and drive business growth through effective technical support.About the Role:Provide timely and friendly customer support via multiple channels, ensuring seamless interactions and problem resolutions.Document customer interactions and resolutions...

  • Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeSpecialist Full time ₱600,000 - ₱1,000,000

    Unlocking innovation in patient care and practice management:We are a leading provider of technology solutions serving 3,000+ clients across the US.About You:You are detail-focused, thrive in technical environments, and enjoy building and problem-solving. You're highly organized, collaborative, and ready to contribute to a high-performance team.About the...

  • Chief Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,000,000

    Job OpportunityA senior technical support specialist is needed to provide advanced assistance for global clients on MDM/UEM platforms.The ideal candidate will have strong experience with enterprise software and SaaS, as well as excellent troubleshooting and communication skills.Key ResponsibilitiesProvide L2/L3 support for global customers on MDM/UEM...

  • Part-Time Technical Support Specialist

    7 days ago

    Rizal, Philippines beBeeEngineering Full time ₱400,000 - ₱800,000

    Job OpportunityWe are seeking a highly skilled and detail-oriented Technical Support Specialist to provide technical assistance for ongoing engineering projects.The ideal candidate will have strong analytical skills, the ability to work independently, and excellent communication skills.About the JobThis is a part-time position with 20 hours/week.The schedule...

  • Technical Support Professional

    7 days ago

    Rizal, Philippines beBeeCustomer Full time ₱2,000,000 - ₱2,500,000

    Technical Support Role OverviewWe are seeking a skilled Technical Support Specialist to provide expert technical assistance to customers via live chat and tickets.Key Responsibilities:Provide technical support on products and troubleshoot complex issues to exceed customer expectations.Simplify technical issues into actionable steps for customers of all...