Help Desk Support Specialist

4 days ago


Quezon City, National Capital Region, Philippines Metacom Full time

We are seeking a skilled Chat Support Agent with BPO Experience to join our dynamic team at Metacom.

About the Role

This position involves providing exceptional customer support through various communication channels, ensuring timely and accurate responses to client inquiries.

Key Responsibilities:

  • Deliver high-quality customer service via phone, email, or chat
  • Resolves customer complaints and issues efficiently
  • Collaborates with the team to meet performance targets

Requirements:

  • High School Graduate (Old curriculum) or ALS Graduate
  • At least 1 year of experience in a BPO role
  • Strong communication skills, with preference for B2 level
  • Able to work on-site as required
  • Non-smoker preferred

What We Offer:

  • A competitive compensation package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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