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Help Desk Management Expert

1 week ago

Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
About the Job:

The Help Desk Management Expert position at BEST CAREERS AND OPPORTUNITIES is responsible for managing the day-to-day operations of our help desk, including overseeing the resolution of customer complaints and implementing process improvements.

Main Responsibilities:
  • To manage the day-to-day operations of our help desk, ensuring that customer issues are resolved promptly and effectively.
  • To lead a team of technical support specialists, providing guidance and training to ensure they have the skills and knowledge required to deliver high-quality support.
  • To analyze support requests and identify trends, recommending strategies to enhance end-user capacity and reduce reliance on support personnel.
  • To develop and maintain comprehensive documentation, including operations guidelines, inventory checklists, deployment guides, budget information, training guides, and support materials.
Requirements:
  • A Bachelor's degree in Management Information Systems, Computer Science, Business, or a related field.
  • Minimum 12-15 years of professional experience in technology support operations, including experience troubleshooting computer applications and operating systems.
  • At least 5-8 years of experience supervising technical support staff.
  • Strong knowledge of Microsoft Office 2007/2010 applications, Internet Explorer, and Microsoft SharePoint.