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Help Desk Analyst

2 weeks ago

Makati City, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time

We're excited to announce an exceptional opportunity for a Help Desk Analyst to join our growing team at myGwork - LGBTQ+ Business Community. As a critical member of our Support organization, you'll play a pivotal role in delivering top-tier support services to our customers.

Duties:
  1. Collaborate with senior support engineers and management to prioritize and address customer concerns
  2. Analyze and troubleshoot complex technical issues related to NetSuite software
  3. Design and implement efficient support processes to enhance customer experience
  4. Maintain accurate records and communicate effectively with internal stakeholders

We welcome individuals who share our commitment to excellence and customer satisfaction.